Track your order
Where to find your tracking link, what each status means and what to do if tracking stops moving.
Theo Marchetti · Senior Support Agent2 min read · Updated Oct 2, 2026
As soon as your order leaves our Duluth warehouse we email you a tracking link. You can also see it any time under Account → Orders.
What the statuses mean
- Processing — we've received your order and are packing it. Most orders ship within 1 business day.
- Shipped — the carrier has your parcel. The first scan can take up to 24 hours to appear.
- In transit — your parcel is moving between carrier facilities.
- Out for delivery — it's on the truck today.
- Delivered — the carrier has left it at your address or a pickup point.
If tracking stops moving
Weekend and holiday scans are often skipped, so a pause of 1–2 days is normal. If your tracking hasn't changed for 3 business days, contact us — we'll open a trace with the carrier and, if the parcel can't be found, send a replacement by express at no cost.
Tracking says delivered, but it isn't here
- Check around your door, porch, mailroom and with neighbors — carriers sometimes leave parcels out of sight.
- Look at the delivery photo in the carrier's tracking page, if there is one.
- Wait until the end of the next business day: parcels are sometimes scanned as delivered a few hours early.
- Still nothing? Contact us with your order number and we'll open a claim with the carrier and send a replacement.
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