Warranty & repairs
Our lifetime warranty, claims and the repair program.
3 articles
- The Northpine lifetime warrantyEvery product is guaranteed against defects in materials and workmanship for its useful life.1 min read · Updated Jun 14, 2026
- How to file a warranty claimSend two photos and a few details. Most claims are approved within one business day.1 min read · Updated Sep 21, 2026
- Repair program and loaner gearMost repairs take 5–7 business days. Need gear for a trip in the meantime? Ask about a loaner.1 min read · Updated Oct 1, 2026
Still stuck? Talk to a person.
Mon–Fri 7:00 AM – 7:00 PM · Sat–Sun 9:00 AM – 5:00 PM Central. Have your order number (NP-…) ready.
Send us a message- Live chatTap the chat bubble in the corner. Usually replies in 2 minutes.
- Emailsupport@northpine.example
- Phone(218) 555-0142