Northpine Outfitters · Help Center
How can we help?
Answers from our support team in Duluth — about orders, returns, sizing and the gear that’s backed for life.
Browse by topic
- 3 articles
Orders & shipping
Tracking, delivery times, changing or cancelling an order.
- Track your order
- Shipping times and costs
- 3 articles
Returns & exchanges
Start a return, swap a size and when refunds arrive.
- Start a return
- Exchanges for a different size
- 3 articles
Sizing & fit
Find the right size for jackets, boots and packs.
- Jacket and layer sizing
- Boot fit guide
- 3 articles
Warranty & repairs
Our lifetime warranty, claims and the repair program.
- The Northpine lifetime warranty
- How to file a warranty claim
- 3 articles
Product care
Wash, store and reproof your gear so it lasts.
- Washing your down jacket
- Caring for your tent
- 3 articles
Account & payments
Payment methods, promo codes, Trail Points and your account.
- Payment methods
- Promo codes and Trail Points
Most read this month
The questions we hear most, answered in full. Most people find what they need in under two minutes.
- Start a returnReturns are free within 60 days for unused gear — here's how to get your prepaid label.Returns & exchanges · 2 min read · Updated Sep 30, 2026
- Track your orderWhere to find your tracking link, what each status means and what to do if tracking stops moving.Orders & shipping · 2 min read · Updated Oct 2, 2026
- Shipping times and costsStandard, express and overnight options in the US, plus shipping to Canada.Orders & shipping · 1 min read · Updated Sep 18, 2026
- When will I get my refund?Refunds are issued within 3 business days of your return arriving; banks take 2–5 days to show them.Returns & exchanges · 2 min read · Updated Oct 12, 2026
- Boot fit guideHow Cairn boots and shoes fit, how to measure your feet and what to do if you have wide feet.Sizing & fit · 2 min read · Updated Oct 8, 2026
- Exchanges for a different sizeSwap sizes for free. We send the new size right away — no need to wait for the first one to come back.Returns & exchanges · 1 min read · Updated Oct 5, 2026
Still stuck? Talk to a person.
Mon–Fri 7:00 AM – 7:00 PM · Sat–Sun 9:00 AM – 5:00 PM Central. Have your order number (NP-…) ready.
Send us a message- Live chatTap the chat bubble in the corner. Usually replies in 2 minutes.
- Emailsupport@northpine.example
- Phone(218) 555-0142