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Northpine support

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PipBot10:12 AM

Hi! I'm Pip, Northpine's helper. Ask me about orders, returns, sizing or warranty — or say “person” to reach the team.

You10:13 AM

Can I exchange boots I've already worn outside once?

PipBot10:13 AM

Yes — footwear worn outdoors can be exchanged for a different size within 30 days if the soles show light wear only. Here's how:

You10:14 AM

person please, they're the Cairn Mids from my last order

Hana joined the chat
Hana10:15 AM

Hi! Happy to help with the Cairn Mids. Which size would you like instead? I'll send the exchange label right here.

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