Promo codes and Trail Points
How to use promo codes and Trail Points, and why they don't stack.
Hana Kobayashi · Support Agent1 min read · Updated Oct 10, 2026
You earn 10 Trail Points for every dollar you spend. Every 500 points is worth $10 off.
Using them
- Enter a promo code or apply points in the Discount field at checkout.
- Promo codes and points can't be combined on one order — checkout uses whichever you entered last.
- Sale items are excluded from most promo codes, but points work on everything.
Points didn't apply?
- Make sure you're signed in — points belong to your account, not your email at checkout.
- Remove any promo code: checkout uses the code or the points, not both.
- Still not working? Chat with us before you pay and we'll apply them by hand.
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