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Promo codes and Trail Points

How to use promo codes and Trail Points, and why they don't stack.

Hana Kobayashi · Support Agent1 min read · Updated Oct 10, 2026

You earn 10 Trail Points for every dollar you spend. Every 500 points is worth $10 off.

Using them

  • Enter a promo code or apply points in the Discount field at checkout.
  • Promo codes and points can't be combined on one order — checkout uses whichever you entered last.
  • Sale items are excluded from most promo codes, but points work on everything.

Points didn't apply?

  1. Make sure you're signed in — points belong to your account, not your email at checkout.
  2. Remove any promo code: checkout uses the code or the points, not both.
  3. Still not working? Chat with us before you pay and we'll apply them by hand.

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Northpine support

Usually replies in 2 minutes

PipBot10:12 AM

Hi! I'm Pip, Northpine's helper. Ask me about orders, returns, sizing or warranty — or say “person” to reach the team.

You10:13 AM

Can I exchange boots I've already worn outside once?

PipBot10:13 AM

Yes — footwear worn outdoors can be exchanged for a different size within 30 days if the soles show light wear only. Here's how:

You10:14 AM

person please, they're the Cairn Mids from my last order

Hana joined the chat
Hana10:15 AM

Hi! Happy to help with the Cairn Mids. Which size would you like instead? I'll send the exchange label right here.

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