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Payment methods

Cards, digital wallets, pay-later and gift cards, plus what to do if your card is declined.

Rafael Duarte · Support Agent1 min read · Updated Sep 3, 2026

We accept

  • Visa, Mastercard, American Express and Discover
  • Digital wallets on supported devices
  • Pay in 4 interest-free installments on orders over $50
  • Northpine gift cards

Card declined?

Most declines are an address mismatch: the billing address must match the one your bank has on file, including apartment numbers. If it still fails, call us — we can take the order by phone.

When you're charged

We authorize your card when you order and capture the payment when your order ships. If one item ships later, you're only charged for it then.

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Northpine support

Usually replies in 2 minutes

PipBot10:12 AM

Hi! I'm Pip, Northpine's helper. Ask me about orders, returns, sizing or warranty — or say “person” to reach the team.

You10:13 AM

Can I exchange boots I've already worn outside once?

PipBot10:13 AM

Yes — footwear worn outdoors can be exchanged for a different size within 30 days if the soles show light wear only. Here's how:

You10:14 AM

person please, they're the Cairn Mids from my last order

Hana joined the chat
Hana10:15 AM

Hi! Happy to help with the Cairn Mids. Which size would you like instead? I'll send the exchange label right here.

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