How to file a warranty claim
Send two photos and a few details. Most claims are approved within one business day.
Arjun Rao · Warranty Specialist1 min read · Updated Sep 21, 2026
- Contact us by email or the form on this help center.
- Attach two photos: the problem up close and the product label inside.
- Tell us roughly how long you've had it and how it's been used.
- We'll reply within one business day with a replacement, a repair or a refund.
What happens next
- Approved replacement: ships the same day, and you keep the old one unless we ask for it.
- Repair: we email a prepaid label; the workshop sends it back within 5–7 business days.
- Not covered: we'll quote a repair at cost before any work starts.
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