Integrations
The order, the parcel and the refund, beside the ticket.
Connect your store, carrier, payments and phone so agents can answer without opening five tabs. Most integrations take two clicks and no code.
Integration directory
- Popular
Shopvale
Store
Orders, customers and products next to every ticket. Refund, cancel or edit an order without leaving Parley.
Used by Northpine Cartwheel
Store
Sync carts and subscriptions from Cartwheel stores, including skip and pause actions.
All plansStallkeep
Store
Point-of-sale orders from your shops, matched to online customers by email or phone.
All plans- Popular
Parcelwise
Shipping & returns
Live tracking from six carriers, one-click traces and the data behind Stuck shipment watch.
Used by Northpine Returnloop
Shipping & returns
A self-serve returns portal. Labels, return status and refunds appear on the ticket.
All plans- New
Dockyard
Shipping & returns
Warehouse stock levels and backorder dates, so agents can promise a real restock day.
All plans - Popular
Ledgerly
Payments
See charges and issue full or partial refunds from the ticket, with approval limits per role.
Used by Northpine Paybright Later
Payments
Installment plans and their status, so agents can explain a split charge in one reply.
All plansRingwell
Channels
Calls and voicemails become tickets with the recording, transcript and caller history.
Used by NorthpineSnapshore
Channels
Direct messages and public mentions in the shared inbox, with reply-in-DM macros.
Used by Northpine- New
Textline Relay
Channels
Two-way SMS from your support number. Messages thread into the same customer profile.
All plans Talkstack
Team & surveys
Post urgent tickets and SLA alerts to a team channel and reply to notes from there.
Used by NorthpineMapleform
Team & surveys
Longer post-purchase surveys alongside CSAT, with answers on the customer profile.
All plansRotaboard
Team & surveys
Import shifts and time off so routing and chat capacity follow the real schedule.
All plans- Built by Parley
Hookbridge
Developer
Webhooks for every ticket event, signed and retried, with a replay log.
All plans - Built by Parley
Parley REST API
Developer
Tickets, customers, macros and reports over a versioned REST API with scoped tokens.
All plans - Built by Parley
Sidebar apps
Developer
Build your own panel for the ticket sidebar in plain HTML. Ships with a starter kit.
All plans
Developers
Missing something? Build it in an afternoon.
A versioned REST API, signed webhooks and sidebar apps in plain HTML. Every plan includes API access.
- Scoped tokens per integration
- Webhooks retried for 24 hours with a replay log
- Sandbox workspace on Scale and Enterprise
curl https://api.parley.example/v1/tickets/t-4812/notes \
-H "Authorization: Bearer $PARLEY_TOKEN" \
-d '{
"body": "Parcelwise: NP-21187 out for delivery Wed Oct 21.",
"visibility": "internal"
}'
# 201 Created
{ "id": "note_8213", "ticket": "t-4812", "author": "integration:parcelwise" }Connect your store in two clicks.
Start a trial, pick your store and carrier, and your first ticket will show the order beside it.
14 days of Growth · No card · Up to 10 agents