Tuesday, October 20 · 10:24 AM
Good morning, Ada
5 tickets are yours, 5 replies are due soon and 1 chat is waiting for a person.
Unsolved
34
17 open · 3 unassigned
SLA at risk
5
1 breached · 4 under half time
First reply · median
36m
Down5.3%vs last week
CSAT · 30 days
93%
756 ratings · resolution 16.4 h
Queue health
34 unsolved tickets
17 waiting on us, 12 on the customer, 5 on a third party.
- Open1750%
- Pending1235%
- On hold515%
Open tickets by SLA
Today · to 10:24 AM
55 new tickets▲ 12% vs a typical Tuesday
A typical Tuesday has 49 by now and 174 by midnight. 39 solved so far; the 10 AM hour is still running.
- Today
- Typical Tuesday (4-week average)
- Before 6 AM
- 4
- Yesterday
- 194 in
- Yesterday solved
- 186
- Email · chat today
- 24 · 17
SLA watch
5 need a reply soon
- #4855Emmett ClarkeRidgeline 2P zipper split on the doorNext reply 19 min overduedue 10:05 AM
- #4877Daniel AchebeSuggestion: wide sizes for the Cairn LowFirst reply in 2 mindue 10:26 AM
- #4851Nadia PetrovicBirthday gift must arrive by ThursdayNext reply in 16 mindue 10:40 AM
- #4812Jonas LindqvistTent order NP-20931 hasn't moved since Oct 9Next reply in 27 mindue 10:51 AM
- #4864Harper QuinnPublic post: “still waiting on my order”Next reply in 48 mindue 11:12 AM
3 unassigned: #4878, #4879, #4880Triage
Assigned to you
My tickets · 5
- Birthday gift must arrive by Thursday#4851Nadia PetrovicUrgent priorityNext reply in 16 min
- Tent order NP-20931 hasn't moved since Oct 9#4812Jonas LindqvistVIPHigh priorityNext reply in 27 min
- Card declined three times at checkout#4872Tomás RibeiroUrgent priorityNext reply in 47 min
- Duplicate charge refund — still pending?#4874Leila NasserVIPNormal priorityNext reply in 3 h 41 min
- Quote for 12 Switchback 38L packs#4866Gwen AshbyVIPNormal priorityPaused
Recent activity
Across the workspace
- Rosa Delgado replied#4876Loyalty points didn't apply
- Jack Morrow replied#4867Boots arrived — left boot squeaks
- Waiting for an agent in Orders & Returns#4879Is express shipping available to Texas?
- Matteo Romano replied#4880Third email about my refund — escalate please
- Felix Wagner replied#4875Order NP-21201 still processing after 3 days
- Pip handed the chat to Hana Kobayashi#4877Suggestion: wide sizes for the Cairn Low
- Voicemail from Tomás Ribeiro · 0:48 · “Tried the old address, still declined, can someone call me back before noon?”#4872Card declined three times at checkout
Team
8 of 11 online
- Ada Okafor (you)online · Mon–Fri5 tickets0/2 chats
- Theo Marchettionline · Mon–Fri2 tickets1/3 chats
- Hana Kobayashionline · Mon–Fri5 tickets2/3 chats
- Nell Ashworthonline · Mon–Fri2 tickets0/3 chats
- Inès Moreauonline · Mon–Fri1 ticket0/2 chats
- Kofi Mensahonline · Mon–Fri4 tickets0/2 chats
- Greta Holmonline · Mon–Fri5 tickets1/2 chats
- Maya Castellanosonline · Mon–Fri1 ticket
- Rafael Duarteaway · Mon–Fri1 ticket0/3 chats
- Arjun Raoaway · Mon–Fri4 tickets0/2 chats
- Sami Haddadoffline · Sat–Sun1 ticket0/3 chats