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Loyalty points didn't apply

Rosa Delgado opened this ticketvia Live chat · Today, 9:44 AMUpdated Today, 10:22 AM

Open
Normal prioritynormal
Hana Kobayashi
GroupOrders

SLA timers

Policy: Live chat · normal
First replyMet
1 min

Target 10 min

Next replyNext reply in 8 min
10:32 AM

Target 10 min from 10:22 AM

Open for
40 min

Target 4 h · 3 h 20 min left

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Replies, notes and events
  1. Rosa Delgado9:44 AM

    I had 1,200 Trail Points but checkout didn't take them off my boots.

  2. Hana Kobayashi9:45 AM

    Hi Rosa! Points apply in steps of 500 (= $10). Let me look at your account.

  3. Hana Kobayashi9:58 AM

    I see 1,200 points, so $20 should have come off. It looks like the code field had a promo in it, and points don't stack with promo codes.

  4. Rosa Delgado10:22 AM

    Oh! Can you take the promo off and use the points instead? Order NP-21210.

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