Views

Personal view · Shared with everyone

Unassigned

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Group
Created

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now3 tickets

#4879Is express shipping available to Texas?OluFirst reply in 5 min
#4880Third email about my refund — escalate pleaseMatteoFirst reply in 26 min
#4878Sleeping pad won't hold airBenFirst reply in 42 min

Workspace view · admins can edit

Personal view · Shared with everyone

Urgent & high

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now8 tickets

#4855Ridgeline 2P zipper split on the doorEmmettNext reply 19 min overdue
#4851Birthday gift must arrive by ThursdayNadiaNext reply in 16 min
#4880Third email about my refund — escalate pleaseMatteoFirst reply in 26 min
#4812Tent order NP-20931 hasn't moved since Oct 9JonasNext reply in 27 min

Workspace view · admins can edit

Personal view · Shared with everyone

SLA at risk

Open in inbox

Name

Section

Tickets that match any of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now5 tickets

#4855Ridgeline 2P zipper split on the doorEmmettNext reply 19 min overdue
#4877Suggestion: wide sizes for the Cairn LowDanielFirst reply in 2 min
#4851Birthday gift must arrive by ThursdayNadiaNext reply in 16 min
#4812Tent order NP-20931 hasn't moved since Oct 9JonasNext reply in 27 min

Workspace view · admins can edit

Team view · Shared with everyone

All unsolved

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now34 tickets

#4855Ridgeline 2P zipper split on the doorEmmettNext reply 19 min overdue
#4877Suggestion: wide sizes for the Cairn LowDanielFirst reply in 2 min
#4875Order NP-21201 still processing after 3 daysFelixNext reply in 5 min
#4879Is express shipping available to Texas?OluFirst reply in 5 min

Workspace view · admins can edit

Team view · Shared with everyone

Orders & Returns

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now18 tickets

#4875Order NP-21201 still processing after 3 daysFelixNext reply in 5 min
#4879Is express shipping available to Texas?OluFirst reply in 5 min
#4876Loyalty points didn't applyRosaNext reply in 8 min
#4851Birthday gift must arrive by ThursdayNadiaNext reply in 16 min

Workspace view · admins can edit

Team view · Shared with everyone

Product & Warranty

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now16 tickets

#4855Ridgeline 2P zipper split on the doorEmmettNext reply 19 min overdue
#4877Suggestion: wide sizes for the Cairn LowDanielFirst reply in 2 min
#4867Boots arrived — left boot squeaksJackNext reply in 7 min
#4878Sleeping pad won't hold airBenFirst reply in 42 min

Workspace view · admins can edit

Team view · Shared with everyone

Pending

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

Subject
Customer
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now12 tickets

#4871Can I switch to the Driftwood Long?Mei-LinNormal priority
#4866Quote for 12 Switchback 38L packsGwenNormal priority
#4862Shipping address for pole replacementNoahNormal priority
#4831Lowfire stove at altitude?HugoNormal priority

Workspace view · admins can edit

Team view · Shared with everyone

On hold

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

Subject
Customer
Assignee
Tags
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now5 tickets

#4843Order cancelled by your system?MarcusHigh priority
#4858Parcel arrived crushed — pack damagedLiamNormal priority
#4806Down jacket baffle seam opened upWrenNormal priority
#4829When is the Driftwood bag back in stock?Mei-LinNormal priority

Workspace view · admins can edit

Team view · Shared with everyone

Recently solved

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

Subject
Customer
Assignee
CSAT
Solved

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now30 tickets

#4827Charged twice for order NP-21012LeilaHigh priority
#4868Did my second pad get added?ElsaNormal priority
#4863Refund to original card or store credit?SofieNormal priority
#4856Following up — parcel still missingPeteNormal priority

Workspace view · admins can edit

Channels view · Shared with everyone

Live chat

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Assignee
Page

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now5 tickets

#4877Suggestion: wide sizes for the Cairn LowDanielFirst reply in 2 min
#4875Order NP-21201 still processing after 3 daysFelixNext reply in 5 min
#4879Is express shipping available to Texas?OluFirst reply in 5 min
#4867Boots arrived — left boot squeaksJackNext reply in 7 min

Workspace view · admins can edit

Channels view · Shared with everyone

Social

Open in inbox

Name

Section

Tickets that match all of these conditions

Sort by

Columns

SLA
Subject
Customer
Priority
Assignee
Updated

Who can see itOnly mePersonal view in your sidebarEveryoneAll 11 agents see it

Matching now5 tickets

#4864Public post: “still waiting on my order”HarperNext reply in 48 min
#4845Any update on my jacket repair?WrenNext reply in 7 h 6 min
#4836DM: tent arrived with a torn flyDiegoNormal priority
#4806Down jacket baffle seam opened upWrenNormal priority

Workspace view · admins can edit

Sidebar order

Your unsolved

Unassigned

Urgent & high

SLA at risk

All unsolved

Orders & Returns

Product & Warranty

Pending

On hold

Recently solved

Live chat

Social

New view