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DM: tent arrived with a torn fly

Diego Fuentes opened this ticketvia Social · Sat, Oct 17, 10:40 AMUpdated Mon, Oct 19, 3:10 PM

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Sami Haddad
GroupOrders

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2 d 23 h

Target 3 d · 16 min left

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  1. Diego Fuentes10:40 AM

    DM: Just opened my Ridgeline 2P and the rain fly has a 3-inch tear near the vestibule zipper. Not happy.

  2. Sami Haddad10:58 AM

    So sorry, Diego. Could you send a photo of the tear and the tag inside the fly? I'll get a new fly out to you right away. — Sami

  3. Diego Fuentes11:30 AM

    Here you go.

    • fly-tear.jpg2.4 MB
  4. Sami Haddad3:10 PM

    Thanks Diego — a new fly ships today (NP-21222). Could you confirm the address on file is still current? — Sami

To Diego Fuentes · @diegohikes (direct message)

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