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On holdSocial

Down jacket baffle seam opened up

Wren Halvorsen opened this ticketvia Social · Tue, Oct 13, 11:37 AMUpdated Mon, Oct 19, 2:20 PM

On hold
Normal prioritynormal
Kofi Mensah
GroupProduct

SLA timers

Policy: Standard · normal
First replyMet
1 h 3 min

Target 4 h

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Clock stops while on hold

Open for
6 d 22 h

Target 3 d · 3 d 22 h over

Conversation

Replies, notes and events
  1. Wren Halvorsen11:37 AM

    DM: Hey Northpine, a baffle seam on my Hollow Pine jacket opened and it's leaking down. It's a year old. Can you help?

    • seam.jpg980 KB
  2. Kofi Mensah12:40 PM

    Hi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — Kofi

  3. Repair partner Stitchworks received the jacket · RMA 7713· 10:15 AM
  4. Kofi Mensah set the status to On hold (waiting on repair)· 10:16 AM

To Wren Halvorsen · @wren.outside (direct message)

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