Agent mobile app · 14 screens
The whole queue,
in your pocket.
Ada Okafor runs Northpine Outfitters' support from her phone between meetings: SLA clocks, replies with macros, live chats and her own availability. Every screen uses the same tickets, customers and figures as the workspace.
- Your unsolved
- 5
- At risk
- 5
- Unread
- 4
All screens
- Queue
- Tickets
- Chat
- Alerts
- You
- 01QueueAda's queue at a glance: SLA timers, unassigned tickets and live chats waiting.
- 02TicketsEvery ticket in a view, sorted by the time left on its reply target.
- 03ConversationJonas Lindqvist's lost tent order, #4812, with the full thread and internal notes.
- 04ReplyWrite a reply, insert a macro and set the status on send.
- 05CustomerJonas's profile: VIP tier, orders, lifetime value and past tickets.
- 06Assign & snoozeA bottom sheet to reassign, change priority or snooze until a carrier update.
- 07Insert articleSearch the help center and drop an article link into the reply.
- 08Live chatAnswer a live chat from the checkout page while Pip waits in the wings.
- 09NotificationsReplies, mentions, assignments and ratings in one feed.
- 10SLA alertsBreached and at-risk tickets with countdowns and one-tap claim.
- 11StatsAda's last 30 days: tickets solved, first reply time and CSAT versus the team.
- 12AvailabilitySet online, away or offline and how many chats to take at once.
- 13ProfileAda's profile, groups, shift and signature.
- 14SettingsNotifications, quiet hours, theme and accent.