Availability

AO

Ada OkaforThe team sees you as online. New chats can reach you.The team sees you as away. Your tickets stay with you.You're out of routing. Pip and the group cover you.

Status

OnlineNew chats and tickets are routed to you.AwayYou keep your tickets; no new chats.OfflineSigned out of routing until you come back.

Away until

Until I change it1 hour · 11:24 AMEnd of shift · 4:30 PM

Chats at once

1234

Round robin skips you once you have this many live chats.

Auto-away when idleAfter 15 minutes without activity in the app.Chats outside my shiftYour shift ends 4:30 PM.

Team right now

AOTMHKNAIMKM+2

8 online · 2 away · 1 offline

Queue
Tickets
1 newChat
4 newAlerts
You

All screens

01Queue
02Tickets
03Conversation
04Reply
05Customer
06Assign & snooze
07Insert article
08Live chat
09Notifications
10SLA alerts
11Stats
12Availability
13Profile
14Settings

12

You · 12 / 14

Availability

Set online, away or offline and how many chats to take at once.

01Online, Away or Offline with native radios
02Chat capacity from 1 to 4
03Away until a time you pick
04Who else is online

Stats Profile