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Tickets · 02 / 14
Tickets
Every ticket in a view, sorted by the time left on its reply target.
- 01View chips switch between four saved views
- 02Swipe a row to assign, snooze or solve
- 03SLA countdown, priority bars and channel on every row
- 04All twelve views in a bottom sheet
Northpine
All views
Views
12 saved views · counts update live
Personal
Team
- All unsolvedEvery open, pending and on-hold ticket34
- Orders & ReturnsUnsolved tickets in the Orders & Returns group18
- Product & WarrantyUnsolved tickets in the Product & Warranty group16
- PendingWaiting on the customer12
- On holdWaiting on a carrier, repair partner or payment review5
- Recently solvedSolved in the last 4 days, before they close30
Sorted by time left
Tickets
Your unsolved · 5
Swipe a row left for Assign, Snooze and Solve.
Unassigned · 3
Unsolved tickets nobody has picked up yet
Urgent & high · 8
Unsolved tickets with urgent or high priority
SLA at risk · 5
Open tickets whose reply target is breached or under half its time left