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Queue · 01 / 14
Queue
Ada's queue at a glance: SLA timers, unassigned tickets and live chats waiting.
- 01SLA timers sorted by time left, with the breach on top
- 02Unassigned tickets with one-tap claim
- 03Live chats waiting for a person
- 04Availability pill that opens the status sheet
Tue, Oct 20 · 10:24 AM
Queue
Next up
Next reply in 27 min
Jonas LindqvistVIP
Tent order NP-20931 hasn't moved since Oct 9
“If the original box ever turns up, should I refuse it or send it back?”
Next reply due 10:51 AM · VIP customers55%
SLA clocks
−19min overEmmett Clarke#4855Ridgeline 2P zipper split on the door2min leftDaniel Achebe#4877Suggestion: wide sizes for the Cairn Low16min leftNadia Petrovic#4851Birthday gift must arrive by Thursday27min leftJonas Lindqvist#4812Tent order NP-20931 hasn't moved since Oct 948min leftHarper Quinn#4864Public post: “still waiting on my order”
Unassigned · 3
Claim assigns the ticket to you and starts your reply clock.