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4 articles in the Northpine Help Center · for #4812
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Start a return
How to return
- Go to Account → Orders and choose Return next to the item, or ask us in chat.
- Pick a reason and print the prepaid label we email you (or show the QR code at a carrier location).
- Pack the item with its tags and drop it off. Keep your receipt until the refund arrives.
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Track your order
If tracking stops moving
Weekend and holiday scans are often skipped, so a pause of 1–2 days is normal. If your tracking hasn't changed for 3 business days, contact us — we'll open a trace with the carrier and, if the parcel can't be found, send a replacement by express at no cost.
Order shipped in more than one box? Each box has its own tracking number, listed in your shipping email.
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Change or cancel an order
Already shipped? We can't stop a parcel in transit, but returns are free within 60 days.
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When will I get my refund?
Once your return reaches our warehouse, we check it and issue the refund within 3 business days. You'll get an email with a refund reference.