Agent appSettings

14

You · 14 / 14

Settings

Notifications, quiet hours, theme and accent.

01Push alerts per event type
02Quiet hours outside the shift
03Theme and accent for the app
04Workspace and plan

Settings

Push notifications

Assigned to meA ticket or chat lands in your queue.MentionsSomeone @mentions you in a note.SLA at risk or breachedYour tickets and the teams you lead.Customer repliesOn tickets assigned to you.RatingsEvery rating, or only 1–3.Chat waitingWhen Pip hands a chat to your group.

Sent to this phone while you're signed in. Email digests are set in the workspace.

Quiet hours

Mute outside my shiftMon–Fri, 8:00 AM – 4:30 PM

FromUntil

SLA breaches on your own tickets still come through.

Sounds

New chat sound

Silence ratings

Appearance

Accent

Workspace

Northpine OutfittersGrowth · yearly · 11 seats

Help centerhelp.northpine.example Privacy & terms

Version4.12 (2026.10.2)

Sign out of Northpine

14

You · 14 / 14

Settings

Notifications, quiet hours, theme and accent.

01Push alerts per event type
02Quiet hours outside the shift
03Theme and accent for the app
04Workspace and plan