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Rosa Delgado
On checkout nowRosa Delgado
#4876 · live chat
Checkoutnorthpine.example/checkout
Mac · ChromeChat started 9:44 AM
7 visitsCustomer since Jul 7, 2023 · Regular
Hana Kobayashi has this chat3 open · you can reply as lead
Next reply in 8 min- Chat started on Checkout · Mac · Chrome· 9:44 AM
- Rosa Delgado9:44 AM
I had 1,200 Trail Points but checkout didn't take them off my boots.
- Hana Kobayashi9:45 AM
Hi Rosa! Points apply in steps of 500 (= $10). Let me look at your account.
- Hana Kobayashi9:58 AM
I see 1,200 points, so $20 should have come off. It looks like the code field had a promo in it, and points don't stack with promo codes.
- Rosa Delgado10:22 AM
Oh! Can you take the promo off and use the points instead? Order NP-21210.
Pip suggestsFrom “Promo codes and Trail Points”
Done, Rosa! I've taken the promo code off NP-21210 and applied 1,000 Trail Points, so $20 comes off the boots. The other 200 points stay in your account for next time.