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Hi Jonas,

Good question. If the original box turns up, you can refuse it at the door and it goes straight back to us. If it's left while you're out, keep it unopened and I'll email you a free return label. Either way there's nothing to pay.

Have a great trip to the Boundary Waters!

Ada

Hi Jonas,

The carrier couldn't locate your parcel, so we've sent a replacement (NP-21187) by express at no charge. You'll get tracking as soon as it's scanned.

If the original turns up, just refuse it at the door or keep it unopened and we'll send a free return label.

Hi Jonas,

Thanks for flagging this. The parcel hasn't been scanned since Oct 9 at the carrier's Eagan facility, so I've opened a trace with the carrier.

If they can't find it within one business day, I'll ship a replacement by express at no cost. I'll update you either way.

Hi Jonas,

Your order NP-20931 is on its way — the latest scan was Oct 9 at the carrier's Eagan facility. You can follow it here: {{order.tracking_url}}.

If it hasn't moved in 3 business days, reply here and we'll chase the carrier for you.

Hi Jonas,

Here's your prepaid return label: {{return.label_url}}. Pack the item with its tags, drop it at any carrier location, and we'll refund you within 3 business days of it arriving.

Hi Jonas,

Your refund of {{refund.amount}} was issued today to the original payment method (reference {{refund.reference}}). Banks usually show it within 2–5 business days.