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Alerts · 10 / 14
SLA alerts
Breached and at-risk tickets with countdowns and one-tap claim.
- 01One breach and four at risk, by time left
- 02Bars show how much of the target is used
- 03Claim a ticket from the alert
- 0430-day achievement per policy
1 breached · 4 at risk
SLA alerts
Breached · next reply was due 10:05 AM
19
min overdue
Emmett Clarke
Ridgeline 2P zipper split on the door
#4855High
Assigned to Greta Holm · Standard
At risk · by time left
Hana
First reply · due 10:26 AM · Live chat
You
Next reply · due 10:40 AM · Standard
You
Next reply · due 10:51 AM · VIP customers
Nell
Next reply · due 11:12 AM · Standard
Policies · last 30 days
Live chat94%
Channel is Live chat
VIP customers91%
Customer tier is VIP
Standard87%
All other tickets
Clocks count calendar minutes; pending and on-hold tickets pause them.