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Public post: “still waiting on my order”

Harper Quinn opened this ticketvia Social · Mon, Oct 19, 4:10 PMUpdated Today, 9:12 AM

Open
High priorityhigh
Nell Ashworth
GroupOrders

SLA timers

Policy: Standard · high
First replyMet
22 min

Target 1 h

Next replyNext reply in 48 min
11:12 AM

Target 2 h from 9:12 AM

Open for
18 h 14 min

Target 2 d · 1 d 5 h left

Conversation

Replies, notes and events
  1. Harper Quinn4:10 PM

    15 days and still no jacket from @northpine. Tracking says “delayed”. Great timing for winter.

  2. Nell Ashworth4:32 PM

    Hi Harper, we're sorry — that's far too long. We'd like to sort this out; we've sent you a direct message so we can look up your order. — Nell

  3. Nell AshworthInternal note4:35 PM

    Public mention, 2.4K followers. NP-20870 stuck at the Portland hub since Oct 12. Asked in DM for confirmation of address.

  4. Harper Quinn9:12 AM

    DM: Address is right. I just want the jacket before the weekend, I'm driving to the mountains Friday.

To Harper Quinn · @harperquinn (direct message)

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