Team · Parley

Agent	Role	Groups	Status	Load now	Chats	Solved · 30d	CSAT	Shift
Ada OkaforYOUSupport Lead	Admin	Orders · Product	Online	5	2	307	95%	Mon–Fri · 8 AM – 4:30 PM
Theo MarchettiSenior Support Agent	Agent	Orders	Online	2	3	511	94%	Mon–Fri · 7 AM – 3:30 PM
Hana KobayashiSupport Agent	Agent	Orders	Online	5	3	545	95%	Mon–Fri · 9 AM – 5:30 PM
Rafael DuarteSupport Agent	Agent	Orders	Away	1	3	443	90%	Mon–Fri · 8 AM – 4:30 PM
Nell AshworthSupport Agent	Agent	Orders	Online	2	3	477	93%	Mon–Fri · 10:30 AM – 7 PM
Sami HaddadWeekend Support Agent	Agent	Orders	Offline	1	3	238	94%	Sat–Sun · 9 AM – 5 PM
Inès MoreauTeam Lead, Product & Warranty	Lead	Product	Online	1	2	204	93%	Mon–Fri · 8 AM – 4:30 PM
Kofi MensahGear Specialist	Agent	Product	Online	4	2	306	95%	Mon–Fri · 9 AM – 5:30 PM
Greta HolmGear Specialist	Agent	Product	Online	5	2	306	94%	Mon–Fri · 7 AM – 3:30 PM
Arjun RaoWarranty Specialist	Agent	Product	Away	4	2	238	88%	Mon–Fri · 10:30 AM – 7 PM
Maya CastellanosSupport Operations	Admin	Product	Online	1	—	34	86%	Mon–Fri · 8:30 AM – 5 PM

Orders & Returns

Order status, shipping, address changes, returns, exchanges, refunds and payments.

Assignment: round robin, respects chat capacity. View: Orders & Returns (18)

Gear advice, sizing questions, defects, warranty claims and repairs.

Assignment: round robin, respects chat capacity. View: Product & Warranty (16)

Week of Oct 19, 2026

Business hours Mon–Fri 7 AM – 7 PM · Sat–Sun 9 AM – 5 PM

Agent	Mon 19	Tue 20· today	Wed 21	Thu 22	Fri 23	Sat 24	Sun 25
Ada Okafor	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p
Theo Marchetti	7a–3:30p	7a–3:30p	7a–3:30p	7a–3:30p	7a–3:30p
Hana Kobayashi	9a–5:30p	9a–5:30p	9a–5:30p	9a–5:30p	9a–5:30p
Rafael Duarte	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p
Nell Ashworth	10:30a–7p	10:30a–7p	10:30a–7p	10:30a–7p	10:30a–7p
Sami Haddad						9a–5p	9a–5p
Inès Moreau	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p	8a–4:30p
Kofi Mensah	9a–5:30p	9a–5:30p	9a–5:30p	9a–5:30p	9a–5:30p
Greta Holm	7a–3:30p	7a–3:30p	7a–3:30p	7a–3:30p	7a–3:30p
Arjun Rao	10:30a–7p	10:30a–7p	10:30a–7p	10:30a–7p	10:30a–7p
Maya Castellanos	8:30a–5p	8:30a–5p	8:30a–5p	8:30a–5p	8:30a–5p

Today · Tue

Agents on shift each hour against average tickets per hour on Tuesdays.

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