Notifications
4 unread. SLA alerts, replies, mentions, assignments and ratings for Ada.
Today
- New urgent ticket, unassigned (unread)#4880 Matteo Romano: “Third email about my refund — escalate please”SLA
- SLA at risk: next reply (unread)#4851 Nadia Petrovic (urgent) — reply due 10:40 AMSLA
- Rafael handed you a ticket#4874 Leila Nasser (VIP) wants the duplicate-charge refund reference in writingAssigned
- SLA breached on Greta's ticket (unread)#4855 Emmett Clarke (high) — next reply was due 10:05 AMSLA
- Jonas Lindqvist replied (unread)#4812 “If the original box ever turns up, should I refuse it or send it back?”Reply
Earlier
- Theo mentioned you#4858 “@Ada OK to reship before the carrier claim closes?”Mention
- New rating: 5/5Leila Nasser on #4827 — “Fast and friendly as always.”Rating
- Low rating: 2/5Pete Kowalski on #4830 — “Waiting 48 hours for a missing package felt like being doubted.”Rating
- Weekly report is readyOct 12 – 18: first reply median 38 min, CSAT 93%.System
- Automation paused“Weekend auto-reply” is off. Turn it back on before the holidays?System
Today
- New urgent ticket, unassigned (unread)#4880 Matteo Romano: “Third email about my refund — escalate please”SLA
- SLA at risk: next reply (unread)#4851 Nadia Petrovic (urgent) — reply due 10:40 AMSLA
- SLA breached on Greta's ticket (unread)#4855 Emmett Clarke (high) — next reply was due 10:05 AMSLA
- Jonas Lindqvist replied (unread)#4812 “If the original box ever turns up, should I refuse it or send it back?”Reply