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14 results for “carrier” in tickets, threads, customer notes, help articles and macros
Tickets 5
- #4812Tent order NP-20931 hasn't moved since Oct 9VIP, 5 orders since 2022. Parcelwise shows no scan since Oct 9 at the Eagan hub. Opening a carrier trace now; if there's no scan by tomorrow noon we reship express.Jonas LindqvistOpen33m
- #4851Birthday gift must arrive by ThursdayHi Nadia, I can see the jacket left Duluth on Saturday and is sitting at the carrier's Pittsburgh hub — weekend scans are often missing, so it's not lost. I've asked the carrier to prioritize it and I'm watching it today. If it hasn't moved by tomorrow morning I'll send a second jacket by overnight so it's there Wednesday. AdaNadia PetrovicOpen44m
- #4858Parcel arrived crushed — pack damagedTags: damaged, carrier-claimLiam CarverOn hold1d
- #4806Down jacket baffle seam opened upHi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — KofiWren HalvorsenOn hold1d
- #4830Order says delivered but nothing at the doorTracking says delivered Oct 9 at 2:14 PM to the front porch, customer says nothing there. Opened a carrier claim; policy is to wait 48 h before reshipping.Pete KowalskiSolved1d
Customers 3
- Jonas LindqvistVIPNP-20931: Carrier trace PW-88213 closed Oct 16: not found. Lost-parcel claim filed.Minneapolis, MN · 1 ticket · 5 orders
- Liam CarverNP-21008: Arrived crushed; carrier claim CL-5530 opened Oct 19.Spokane, WA · 2 tickets · 1 order
- Harper QuinnNP-20870: Carrier delay at Portland hub.Bend, OR · 2 tickets · 1 order
Macros 4
- Order status: in transitIf it hasn't moved in 3 business days, reply here and we'll chase the carrier for you.Orders · 412 uses · updated Sep 14
- Stuck parcel: trace openedThanks for flagging this. The parcel hasn't been scanned since {{order.last_scan}}, so I've opened a trace with the carrier.Orders · 88 uses · updated Oct 2
- Lost parcel: replacement shippedThe carrier couldn't locate your parcel, so we've sent a replacement ({{order.replacement_number}}) by express at no charge. You'll get tracking as soon as it's scanned.Orders · 41 uses · updated Oct 2
- Return labelHere's your prepaid return label: {{return.label_url}}. Pack the item with its tags, drop it at any carrier location, and we'll refund you within 3 business days of it arriving.Returns · 356 uses · updated Aug 30
Help articles 2
- Track your orderShipped — the carrier has your parcel. The first scan can take up to 24 hours to appear.Orders & shipping · 4,820 viewsPublic page
- Start a returnPick a reason and print the prepaid label we email you (or show the QR code at a carrier location).Returns & exchanges · 5,240 viewsPublic page
Tickets 5
- #4812Tent order NP-20931 hasn't moved since Oct 9VIP, 5 orders since 2022. Parcelwise shows no scan since Oct 9 at the Eagan hub. Opening a carrier trace now; if there's no scan by tomorrow noon we reship express.Jonas LindqvistOpen33m
- #4851Birthday gift must arrive by ThursdayHi Nadia, I can see the jacket left Duluth on Saturday and is sitting at the carrier's Pittsburgh hub — weekend scans are often missing, so it's not lost. I've asked the carrier to prioritize it and I'm watching it today. If it hasn't moved by tomorrow morning I'll send a second jacket by overnight so it's there Wednesday. AdaNadia PetrovicOpen44m
- #4858Parcel arrived crushed — pack damagedTags: damaged, carrier-claimLiam CarverOn hold1d
- #4806Down jacket baffle seam opened upHi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — KofiWren HalvorsenOn hold1d
- #4830Order says delivered but nothing at the doorTracking says delivered Oct 9 at 2:14 PM to the front porch, customer says nothing there. Opened a carrier claim; policy is to wait 48 h before reshipping.Pete KowalskiSolved1d
Customers 3
- Jonas LindqvistVIPNP-20931: Carrier trace PW-88213 closed Oct 16: not found. Lost-parcel claim filed.Minneapolis, MN · 1 ticket · 5 orders
- Liam CarverNP-21008: Arrived crushed; carrier claim CL-5530 opened Oct 19.Spokane, WA · 2 tickets · 1 order
- Harper QuinnNP-20870: Carrier delay at Portland hub.Bend, OR · 2 tickets · 1 order
Help articles 2
- Track your orderShipped — the carrier has your parcel. The first scan can take up to 24 hours to appear.Orders & shipping · 4,820 viewsPublic page
- Start a returnPick a reason and print the prepaid label we email you (or show the QR code at a carrier location).Returns & exchanges · 5,240 viewsPublic page
Macros 4
- Order status: in transitIf it hasn't moved in 3 business days, reply here and we'll chase the carrier for you.Orders · 412 uses · updated Sep 14
- Stuck parcel: trace openedThanks for flagging this. The parcel hasn't been scanned since {{order.last_scan}}, so I've opened a trace with the carrier.Orders · 88 uses · updated Oct 2
- Lost parcel: replacement shippedThe carrier couldn't locate your parcel, so we've sent a replacement ({{order.replacement_number}}) by express at no charge. You'll get tracking as soon as it's scanned.Orders · 41 uses · updated Oct 2
- Return labelHere's your prepaid return label: {{return.label_url}}. Pack the item with its tags, drop it at any carrier location, and we'll refund you within 3 business days of it arriving.Returns · 356 uses · updated Aug 30