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51 waitingVisitors on northpine.example and the help center
Pip answers first and hands off after two tries.
On /products/spruce-merino-base-layer · iPhone · Safari
Pip handed this chat off 4 min ago. Olu asked for a person; first reply due 10:29 AM.
- Tuesday, October 20Olu Bankole10:19 AM
If I order a base layer today with express, will it reach Houston by Friday?
- PipBot10:19 AM
Good question — express orders placed before 2 PM Central ship the same day and arrive in 2 business days. Want me to connect you with a person to double-check?
- Olu Bankole10:20 AM
Yes please
- Waiting for an agent in Orders & Returns· 10:20 AM
On /checkout · Mac · Chrome
- Tuesday, October 20Rosa Delgado9:44 AM
I had 1,200 Trail Points but checkout didn't take them off my boots.
- Hana Kobayashi9:45 AM
Hi Rosa! Points apply in steps of 500 (= $10). Let me look at your account.
- Hana Kobayashi9:58 AM
I see 1,200 points, so $20 should have come off. It looks like the code field had a promo in it, and points don't stack with promo codes.
- Rosa Delgado10:22 AM
Oh! Can you take the promo off and use the points instead? Order NP-21210.
On /products/cairn-low-trail-shoe · Android · Chrome
- Tuesday, October 20Daniel Achebe10:16 AM
Not a problem, just a request: please make the Cairn Low in wide. I'd buy two pairs.
- PipBot10:16 AM
Thanks, Daniel! I'll pass this to the team. Meanwhile, our boot fit guide has tips for wider feet:
- Pip handed the chat to Hana Kobayashi· 10:17 AM
On /account/orders/NP-21201 · Windows · Edge
- Tuesday, October 20Felix Wagner9:31 AM
My order NP-21201 has said “processing” since Saturday. Is something wrong?
- Theo Marchetti9:33 AM
Hi Felix, let me check. One moment.
- Theo Marchetti9:41 AM
Found it: the Ember headlamp in your order was waiting on a restock that landed this morning. Your order is being packed now and will ship today.
- Felix Wagner10:19 AM
Great. Will I still get the 2-day shipping I paid for?
On /help/articles/boot-fit-guide · iPhone · Safari
- Tuesday, October 20Jack Morrow7:02 AM
Hi! New Cairn Mids, love them, except the left one squeaks every step. Is that normal?
- Greta Holm7:05 AM
Morning Jack! It's usually the insole rubbing on the footbed. Can you pull the left insole out and walk a few steps without it?
- Jack Morrow10:21 AM
Did that — no squeak without the insole. So it's the insole?