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Order NP-21201 still processing after 3 days

Felix Wagner opened this ticketvia Live chat · Today, 9:31 AMUpdated Today, 10:19 AM

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Normal prioritynormal
Theo Marchetti
GroupOrders

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Policy: Live chat · normal
First replyMet
2 min

Target 10 min

Next replyNext reply in 5 min
10:29 AM

Target 10 min from 10:19 AM

Open for
53 min

Target 4 h · 3 h 7 min left

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Replies, notes and events
  1. Felix Wagner9:31 AM

    My order NP-21201 has said “processing” since Saturday. Is something wrong?

  2. Theo Marchetti9:33 AM

    Hi Felix, let me check. One moment.

  3. Theo Marchetti9:41 AM

    Found it: the Ember headlamp in your order was waiting on a restock that landed this morning. Your order is being packed now and will ship today.

  4. Felix Wagner10:19 AM

    Great. Will I still get the 2-day shipping I paid for?

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