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The Northpine help center at help.northpine.example. Pip suggests these articles in chat and email.
Published
18
0 draft · 6 categories
Views · 30 days
42,480
Found it helpful
92%
9,136 votes
Linked in tickets
8
this week, by agents and Pip
| Article | Category | Status | Author | Views · 30d | Helpful | Updated |
|---|---|---|---|---|---|---|
| Start a return/start-a-return | Returns & exchanges | Published | Rafael | 5,240 | 95% | Sep 30 |
| Track your order/track-your-order | Orders & shipping | Published | Theo | 4,820 | 94% | Oct 2 |
| Shipping times and costs/shipping-times-and-costs | Orders & shipping | Published | Theo | 3,610 | 93% | Sep 18 |
| When will I get my refund?/refund-timelines | Returns & exchanges | Published | Rafael | 3,320 | 81% | Oct 12 |
| Boot fit guide/boot-fit-guide | Sizing & fit | Published | Greta | 3,150 | 91% | Oct 8 |
| Exchanges for a different size/exchanges-for-a-different-size | Returns & exchanges | Published | Hana | 2,980 | 97% | Oct 5 |
| Jacket and layer sizing/jacket-and-layer-sizing | Sizing & fit | Published | Kofi | 2,760 | 93% | Sep 9 |
| The Northpine lifetime warranty/northpine-lifetime-warranty | Warranty & repairs | Published | Inès | 2,210 | 96% | Jun 14 |
| Promo codes and Trail Points/promo-codes-and-loyalty-points | Account & payments | Published | Hana | 2,050 | 84% | Oct 10 |
| Change or cancel an order/change-or-cancel-an-order | Orders & shipping | Published | Hana | 1,940 | 90% | Aug 26 |
| How to file a warranty claim/how-to-file-a-warranty-claim | Warranty & repairs | Published | Arjun | 1,890 | 96% | Sep 21 |
| Washing your down jacket/washing-down-jackets | Product care | Published | Greta | 1,720 | 98% | Sep 12 |
| Choosing a pack size/choosing-a-pack-size | Sizing & fit | Published | Kofi | 1,460 | 94% | Jul 30 |
| Caring for your tent/caring-for-your-tent | Product care | Published | Kofi | 1,340 | 95% | Aug 20 |
| Payment methods/payment-methods | Account & payments | Published | Rafael | 1,210 | 87% | Sep 3 |
| Repair program and loaner gear/repair-program-and-loaners | Warranty & repairs | Published | Inès | 980 | 95% | Oct 1 |
| Manage your account/manage-your-account | Account & payments | Published | Nell | 940 | 88% | Aug 8 |
| Keeping your boots waterproof/waterproofing-boots | Product care | Published | Greta | 860 | 92% | Jul 11 |
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Every article is published. New articles start here until you publish them.
Orders & shipping
Tracking, delivery times, changing or cancelling an order.
10,370 viewsView pageReturns & exchanges
Start a return, swap a size and when refunds arrive.
11,540 viewsView pageSizing & fit
Find the right size for jackets, boots and packs.
7,370 viewsView pageWarranty & repairs
Our lifetime warranty, claims and the repair program.
- The Northpine lifetime warranty2,210
- How to file a warranty claim1,890
- Repair program and loaner gear980
5,080 viewsView pageProduct care
Wash, store and reproof your gear so it lasts.
3,920 viewsView pageAccount & payments
Payment methods, promo codes, Trail Points and your account.
4,200 viewsView page