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SolvedPhoneSLA met

Order says delivered but nothing at the door

Pete Kowalski opened this ticketvia Phone · Fri, Oct 16, 2:10 PMUpdated Mon, Oct 19, 11:00 AM

Solved
Normal prioritynormal
Theo Marchetti
GroupOrders

SLA timers

Policy: Standard · normal
First replyMet
0 min

Target 4 h

Next reply
—

No reply owed

ResolutionWithin target
2 d 20 h

Target 3 d

Conversation

Replies, notes and events
  1. Inbound call from (555) 555-0136 · 9 min · answered by Theo Marchetti· 2:10 PM
  2. Theo MarchettiInternal note2:22 PM

    Tracking says delivered Oct 9 at 2:14 PM to the front porch, customer says nothing there. Opened a carrier claim; policy is to wait 48 h before reshipping.

  3. Theo Marchetti set the status to Solved · CSAT: 2/5 “Waiting 48 hours for a missing package felt like being doubted.”· 11:00 AM

To Pete Kowalski <pete.kowalski@lakeerie.example>

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