SolvedEmailSLA met
Following up — parcel still missing
Pete Kowalski opened this ticketvia Email · Mon, Oct 19, 11:15 AMUpdated Mon, Oct 19, 2:50 PM
Solved
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Normal prioritynormal
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Theo Marchetti
Orders & Returns
GroupOrders
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SLA timers
Policy: Standard · normal- First replyMet
- 35 min
Target 4 h
- Next reply
- —
No reply owed
- ResolutionWithin target
- 3 h 35 min
Target 3 d
Conversation
Replies, notes and events- Monday, October 19Pete Kowalski11:15 AM
Following up on my call Friday. Still no jacket, and the neighbors haven't seen it.
- Assigned to Theo Marchetti (Orders & Returns)· 11:20 AM
- Theo Marchetti set the status to Solved · CSAT: 4/5· 2:50 PM
To Pete Kowalski <pete.kowalski@lakeerie.example>
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