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SolvedLive chatSLA met

Refund to original card or store credit?

Sofie Brandt opened this ticketvia Live chat · Mon, Oct 19, 3:20 PMUpdated Mon, Oct 19, 4:05 PM

Solved
Normal prioritynormal
Rafael Duarte
GroupOrders

SLA timers

Policy: Live chat · normal
First replyMet
1 min

Target 10 min

Next reply
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No reply owed

ResolutionWithin target
45 min

Target 4 h

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Replies, notes and events
  1. Sofie Brandt3:20 PM

    For my jacket return, can I get store credit instead of a refund?

  2. Assigned to Rafael Duarte (Orders & Returns)· 3:21 PM
  3. Rafael Duarte set the status to Solved · CSAT: 5/5· 4:05 PM

To Sofie Brandt · live chat

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