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SolvedEmailSLA metVIP

Charged twice for order NP-21012

Leila Nasser opened this ticketvia Email · Fri, Oct 16, 11:18 AMUpdated Mon, Oct 19, 3:30 PM

Solved
High priorityhigh
Ada Okafor
GroupOrders

SLA timers

Policy: VIP customers · high
First replyMet
21 min

Target 30 min

Next reply
—

No reply owed

ResolutionOver target
3 d 4 h

Target 1 d

Conversation

Replies, notes and events
  1. Leila Nasser11:18 AM

    My card shows two charges of $548 for order NP-21012. Please refund the duplicate.

  2. Ada Okafor11:39 AM

    Hi Leila, you're right — the checkout retried after a timeout and captured twice. I've voided the second charge. You'll see it disappear in 2–5 business days. Sorry for the scare. Ada

    Sent with macro: Refund issued

  3. Leila Nasser12:02 PM

    Thank you for the quick fix!

  4. Ada Okafor set the status to Solved · CSAT: 5/5 “Fast and friendly as always.”· 3:30 PM

To Leila Nasser <leila.nasser@quillbox.example>

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