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Unsolved tickets in the Product & Warranty group
- Emmett ClarkeRidgeline 2P zipper split on the doorTried the pliers trick — better, but it still splits about one in five zips. I'd rather not risk it this weekend. Can you send the replacement?#4855High priorityNext reply 19 min overdueGreta Holm
- Daniel AchebeSuggestion: wide sizes for the Cairn LowPip: Thanks, Daniel! I'll pass this to the team. Meanwhile, our boot fit guide has tips for wider feet:#4877Low priorityFirst reply in 2 minHana Kobayashi
- Jack MorrowBoots arrived — left boot squeaksDid that — no squeak without the insole. So it's the insole?#4867Normal priorityNext reply in 7 minGreta Holm
- Ben OkoroSleeping pad won't hold airPip: Thanks, Ben — a teammate will reply soon. In the meantime, these might help:#4878High priorityFirst reply in 42 minUnassigned
- Wren HalvorsenAny update on my jacket repair?Is there any chance of a loaner? I don't have another warm jacket.#4845Normal priorityNext reply in 7 h 6 minKofi Mensah
- Keiko TanakaResoling service for Cairn boots?Yes please! How long does it take? And can I keep the same insoles?#4860Normal priorityNext reply in 7 h 38 minKofi Mensah
- Mei-Lin ChouVIPCan I switch to the Driftwood Long?If the regular Driftwood is backordered, could I switch to the Long instead and get it sooner?#4871Normal priorityPausedGreta Holm
- Noah BergstromShipping address for pole replacementThanks for approving the pole warranty. Should I send the old pole back first?#4862Normal priorityPausedArjun Rao
- Hugo LaurentLowfire stove at altitude?How does the Lowfire do above 10,000 ft? Planning a trip in the Winds.#4831Normal priorityPausedKofi Mensah
- Yuki MoriDriftwood 20°F — comfort vs. limit rating?Greta: Hi Yuki, 20°F is the limit rating; comfort is 31°F. For a cold sleeper in the Sierra in November I'd pair it with a liner, or look at the Long if you're over 5'10" — more room for a layer inside. How tall are you? Greta#4809Normal priorityPausedGreta Holm
- Hollis GrantNeeds a loaner pack for SaturdayCaller's pack is at the repair workshop; asks whether we can lend a pack for a trip on Saturday.#4853Normal priorityPausedArjun Rao
- Wren HalvorsenDown jacket baffle seam opened upKofi: Hi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — Kofi#4806Normal priorityPausedKofi Mensah
- Grant WhitakerVIPReplacement pole hasn't arrivedYour email said the replacement pole set shipped on the 16th, but there's no tracking yet.#4842Normal priorityPausedArjun Rao
- Mei-Lin ChouVIPWhen is the Driftwood bag back in stock?My Driftwood order says backordered. When will it ship? I need it for a trip in mid-November.#4829Normal priorityPausedGreta Holm
- Hollis GrantSwitchback 55L hip-belt buckle crackedThe left hip-belt buckle on my Switchback 55L cracked in the cold last weekend. Is that covered?#4817Normal priorityPausedArjun Rao
- Ingrid SolbergCairn Mid leaking after 3 monthsInès: Hi Ingrid, they should be. A leak at the toe after three months is usually the membrane, which our warranty covers. Could you send two photos — the toe from the side and the inside lining — and tell me roughly how many miles they have? Inès#4825Normal priorityPausedInès Moreau
#4855Emmett Clarke
Ridgeline 2P zipper split on the door
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Greta Holm
Product & Warranty
via Email · Mon, Oct 19, 10:48 AMOpenHigh
- Monday, October 19Emmett Clarke10:48 AM
The door zipper on my Ridgeline 2P separates behind the slider after a few pulls. It's six weeks old and I'm out again this weekend in the Smokies. Photos attached.
- zipper-front.jpg2.1 MB
- zipper-detail.jpg1.8 MB
- Greta Holm11:40 AM
Hi Emmett, thanks for the photos — that's a worn slider, not the zipper teeth, which is good news. Try this: close the slider very gently with pliers on both sides, a little at a time, then test it. It fixes most splits in a minute. If it still separates, I'll send a new fly door panel under warranty.
Greta
- Tuesday, October 20Emmett Clarke8:05 AM
Tried the pliers trick — better, but it still splits about one in five zips. I'd rather not risk it this weekend. Can you send the replacement?
To Emmett Clarke <emmett.clarke@blueridge.example>
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