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- Marcus LeeOrder cancelled by your system?I got an email that my order is on hold for review. I've ordered from you three times. What's going on?#4843High priorityPausedMaya Castellanos
- Liam CarverParcel arrived crushed — pack damagedThe box was flattened and one shoulder strap buckle on the pack is snapped. Photos attached.#4858Normal priorityPausedTheo Marchetti
- Wren HalvorsenDown jacket baffle seam opened upKofi: Hi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — Kofi#4806Normal priorityPausedKofi Mensah
- Mei-Lin ChouVIPWhen is the Driftwood bag back in stock?My Driftwood order says backordered. When will it ship? I need it for a trip in mid-November.#4829Normal priorityPausedGreta Holm
- Hollis GrantSwitchback 55L hip-belt buckle crackedThe left hip-belt buckle on my Switchback 55L cracked in the cold last weekend. Is that covered?#4817Normal priorityPausedArjun Rao
#4843Marcus Lee
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Maya Castellanos
Orders & Returns
via Email · Sun, Oct 18, 1:47 PMOn holdHigh
- Sunday, October 18Marcus Lee1:47 PM
I got an email that my order is on hold for review. I've ordered from you three times. What's going on?
- Assigned to Maya Castellanos (Orders & Returns)· 1:52 PM
- Monday, October 19Status set to On hold· 11:50 AM
To Marcus Lee <marcus.lee@brightwater.example>
Only your team sees notes. Type @ to mention.