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- Mei-Lin ChouVIPCan I switch to the Driftwood Long?If the regular Driftwood is backordered, could I switch to the Long instead and get it sooner?#4871Normal priorityPausedGreta Holm
- Gwen AshbyVIPQuote for 12 Switchback 38L packsWe'd like a quote for 12 Switchback 38L packs for the spring program, delivered by March 1.#4866Normal priorityPausedAda Okafor
- Noah BergstromShipping address for pole replacementThanks for approving the pole warranty. Should I send the old pole back first?#4862Normal priorityPausedArjun Rao
- Hugo LaurentLowfire stove at altitude?How does the Lowfire do above 10,000 ft? Planning a trip in the Winds.#4831Normal priorityPausedKofi Mensah
- Callum ReidMissing second box from split shipmentHana: Hi Callum — box 2 (base layers and the stove) was relabeled at the warehouse, which is why the old number shows nothing. The new tracking is PW-88871 and it's due Wednesday. Can you let me know when it arrives? Hana#4848Normal priorityPausedHana Kobayashi
- Yuki MoriDriftwood 20°F — comfort vs. limit rating?Greta: Hi Yuki, 20°F is the limit rating; comfort is 31°F. For a cold sleeper in the Sierra in November I'd pair it with a liner, or look at the Long if you're over 5'10" — more room for a layer inside. How tall are you? Greta#4809Normal priorityPausedGreta Holm
- Hollis GrantNeeds a loaner pack for SaturdayCaller's pack is at the repair workshop; asks whether we can lend a pack for a trip on Saturday.#4853Normal priorityPausedArjun Rao
- Diego FuentesDM: tent arrived with a torn flySami: Thanks Diego — a new fly ships today (NP-21222). Could you confirm the address on file is still current? — Sami#4836Normal priorityPausedSami Haddad
- Grant WhitakerVIPReplacement pole hasn't arrivedYour email said the replacement pole set shipped on the 16th, but there's no tracking yet.#4842Normal priorityPausedArjun Rao
- Ingrid SolbergCairn Mid leaking after 3 monthsInès: Hi Ingrid, they should be. A leak at the toe after three months is usually the membrane, which our warranty covers. Could you send two photos — the toe from the side and the inside lining — and tell me roughly how many miles they have? Inès#4825Normal priorityPausedInès Moreau
- Ruth AbernathyMerge two accounts with different emailsI have two Northpine accounts (school and personal email). Can you merge them so my points are in one place?#4857Low priorityPausedNell Ashworth
- Harper QuinnDM: tracking link doesn't workDM: the tracking link in my shipping email goes to an error page. Order NP-20870.#4819Low priorityPausedHana Kobayashi
#4871Mei-Lin Chou
Can I switch to the Driftwood Long?
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Greta Holm
Product & Warranty
via Email · Today, 8:30 AMPendingNormal
- Tuesday, October 20Mei-Lin Chou8:30 AM
If the regular Driftwood is backordered, could I switch to the Long instead and get it sooner?
- Assigned to Greta Holm (Product & Warranty)· 8:35 AM
- Status set to Pending· 9:20 AM
To Mei-Lin Chou <meilin.chou@foglight.example>
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