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Cairn Mid leaking after 3 months

Ingrid Solberg opened this ticketvia Email · Fri, Oct 16, 9:30 AMUpdated Mon, Oct 19, 10:45 AM

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Inès Moreau
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44 min

Target 4 h

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4 d

Target 3 d · 1 d over

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  1. Ingrid Solberg9:30 AM

    My Cairn Mids are letting water in at the toe after three months of normal hiking. I thought they were waterproof?

  2. Inès Moreau10:14 AM

    Hi Ingrid, they should be. A leak at the toe after three months is usually the membrane, which our warranty covers. Could you send two photos — the toe from the side and the inside lining — and tell me roughly how many miles they have? Inès

  3. Reminder sent to the customer (automation: Pending follow-up)· 10:45 AM

To Ingrid Solberg <ingrid.solberg@northlight.example>

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