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- Harper QuinnPublic post: “still waiting on my order”DM: Address is right. I just want the jacket before the weekend, I'm driving to the mountains Friday.#4864High priorityNext reply in 48 minNell Ashworth
- Wren HalvorsenAny update on my jacket repair?Is there any chance of a loaner? I don't have another warm jacket.#4845Normal priorityNext reply in 7 h 6 minKofi Mensah
- Diego FuentesDM: tent arrived with a torn flySami: Thanks Diego — a new fly ships today (NP-21222). Could you confirm the address on file is still current? — Sami#4836Normal priorityPausedSami Haddad
- Wren HalvorsenDown jacket baffle seam opened upKofi: Hi Wren, that's covered by our lifetime warranty. I've emailed you a prepaid label for our repair partner; drop the jacket at any carrier location. — Kofi#4806Normal priorityPausedKofi Mensah
- Harper QuinnDM: tracking link doesn't workDM: the tracking link in my shipping email goes to an error page. Order NP-20870.#4819Low priorityPausedHana Kobayashi
#4864Harper Quinn
Public post: “still waiting on my order”
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Nell Ashworth
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via Social · Mon, Oct 19, 4:10 PMOpenHigh
- Monday, October 19Harper Quinn4:10 PM
15 days and still no jacket from @northpine. Tracking says “delayed”. Great timing for winter.
- Nell Ashworth4:32 PM
Hi Harper, we're sorry — that's far too long. We'd like to sort this out; we've sent you a direct message so we can look up your order. — Nell
- Nell AshworthInternal note4:35 PM
Public mention, 2.4K followers. NP-20870 stuck at the Portland hub since Oct 12. Asked in DM for confirmation of address.
- Tuesday, October 20Harper Quinn9:12 AM
DM: Address is right. I just want the jacket before the weekend, I'm driving to the mountains Friday.
To Harper Quinn · @harperquinn (direct message)
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