Search tickets, customers, articles
15 of 34
OpenSocialNext reply in 7 h 6 min

Any update on my jacket repair?

Wren Halvorsen opened this ticketvia Social · Sun, Oct 18, 8:05 PMUpdated Today, 9:30 AM

Open
Normal prioritynormal
Kofi Mensah
GroupProduct

SLA timers

Policy: Standard · normal
First replyMissed
12 h 40 min

Target 4 h

Next replyNext reply in 7 h 6 min
5:30 PM

Target 8 h from 9:30 AM

Open for
1 d 14 h

Target 3 d · 1 d 9 h left

Conversation

Replies, notes and events
  1. Wren Halvorsen8:05 PM

    DM: any update on my jacket? It's been a week and it's getting cold in Bozeman.

  2. Kofi Mensah8:45 AM

    Hi Wren, the repair shop received your jacket on Friday. They quote 5–7 business days for a baffle repair. I'll message you the moment it ships back. — Kofi

  3. Wren Halvorsen9:30 AM

    Is there any chance of a loaner? I don't have another warm jacket.

To Wren Halvorsen · @wren.outside (direct message)

Macros