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Return received but no refund yet
Matteo Romano opened this ticketvia Email · Fri, Oct 16, 7:02 PMUpdated Today, 8:47 AM
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Rafael Duarte
Orders & Returns
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Policy: Standard · normal- First replyMissed
- 13 h 15 min
Target 4 h
- Next replyNext reply in 6 h 23 min
- 4:47 PM
Target 8 h from 8:47 AM
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- 3 d 15 h
Target 3 d · 15 h 22 min over
Conversation
Replies, notes and events- Friday, October 16Matteo Romano7:02 PM
Your tracking shows my boot return arrived on October 13 but I haven't been refunded. Order NP-20780.
- Saturday, October 17Rafael Duarte8:17 AM
Hi Matteo, thanks for your patience. Our returns team logs refunds within 3 business days of a return arriving; I've asked them to check yours today and I'll confirm here as soon as it's issued. Rafael
- Tuesday, October 20Matteo Romano8:47 AM
It's Tuesday and still nothing. What's the holdup?
To Matteo Romano <matteo.romano@ocean.example>
Only your team sees notes. Type @ to mention.