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Missing second box from split shipment

Callum Reid opened this ticketvia Email · Mon, Oct 19, 8:05 AMUpdated Mon, Oct 19, 4:40 PM

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Normal prioritynormal
Hana Kobayashi
GroupOrders

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40 min

Target 4 h

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1 d 2 h

Target 3 d · 1 d 21 h left

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  1. Callum Reid8:05 AM

    Box 2 of my order still hasn't shown up and the tracking number for it shows nothing.

  2. Hana Kobayashi8:45 AM

    Hi Callum — box 2 (base layers and the stove) was relabeled at the warehouse, which is why the old number shows nothing. The new tracking is PW-88871 and it's due Wednesday. Can you let me know when it arrives? Hana

To Callum Reid <callum.reid@pinecone.example>

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