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Caring for your tent

Dry it before storing, keep zippers clean and fix a splitting zipper in a minute with pliers.

Kofi Mensah · Gear Specialist1 min read · Updated Aug 20, 2026

After every trip

  • Shake out dirt and dry the tent fully before packing it away — even a day packed wet can cause mildew.
  • Store it loosely in a cool, dry place, not compressed in its stuff sack.

Zipper splitting behind the slider?

That's usually a worn slider, not the teeth. Squeeze the slider gently with pliers on both sides, a little at a time, and test it. If it still splits, we'll replace the door panel under warranty.

Packing it up

  • Fold the poles from the middle out so the shock cord doesn't stretch.
  • Stuff the tent body rather than folding it on the same creases every time.
  • Keep stakes and poles in their own bag so they don't puncture the floor.

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Northpine support

Usually replies in 2 minutes

PipBot10:12 AM

Hi! I'm Pip, Northpine's helper. Ask me about orders, returns, sizing or warranty — or say “person” to reach the team.

You10:13 AM

Can I exchange boots I've already worn outside once?

PipBot10:13 AM

Yes — footwear worn outdoors can be exchanged for a different size within 30 days if the soles show light wear only. Here's how:

You10:14 AM

person please, they're the Cairn Mids from my last order

Hana joined the chat
Hana10:15 AM

Hi! Happy to help with the Cairn Mids. Which size would you like instead? I'll send the exchange label right here.

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