Search tickets, customers, articles
3 of 5
OpenPhoneNext reply in 47 min

Card declined three times at checkout

Tomás Ribeiro opened this ticketvia Phone · Today, 8:52 AMUpdated Today, 10:11 AM

Open
Urgent priorityurgent
Ada Okafor
GroupOrders

SLA timers

Policy: Standard · urgent
First replyMet
0 min

Target 30 min

Next replyNext reply in 47 min
11:11 AM

Target 1 h from 10:11 AM

Open for
1 h 32 min

Target 1 d · 22 h 28 min left

Conversation

Replies, notes and events
  1. Inbound call from (555) 555-0107 · 14 min · answered by Ada Okafor· 8:52 AM
  2. Ada OkaforInternal note9:06 AM

    Tomás tried to order a Kettle UL 1P three times, card declined each time. Bank says no block. Address on card is the old Austin one — likely AVS mismatch with the new billing address. Asked him to try again with the billing address the bank has; he'll call back.

  3. Voicemail from Tomás Ribeiro · 0:48 · “Tried the old address, still declined, can someone call me back before noon?”· 10:11 AM

To Tomás Ribeiro <tomas.ribeiro@sundial.example>

Macros