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Alerts · 09 / 14
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4 unread
Alerts
Today
New urgent ticket, unassigned4m#4880 Matteo Romano: “Third email about my refund — escalate please”SLAUnreadSLA at risk: next reply14m#4851 Nadia Petrovic (urgent) — reply due 10:40 AMSLAUnreadSLA breached on Greta's ticket19m#4855 Emmett Clarke (high) — next reply was due 10:05 AMSLAUnreadJonas Lindqvist replied33m#4812 “If the original box ever turns up, should I refuse it or send it back?”ReplyUnreadRafael handed you a ticket18m#4874 Leila Nasser (VIP) wants the duplicate-charge refund reference in writingAssigned
Yesterday · Mon, Oct 19
Theo mentioned you1d#4858 “@Ada OK to reship before the carrier claim closes?”MentionNew rating: 5/51dLeila Nasser on #4827 — “Fast and friendly as always.”RatingLow rating: 2/51dPete Kowalski on #4830 — “Waiting 48 hours for a missing package felt like being doubted.”RatingWeekly report is ready1dOct 12 – 18: first reply median 38 min, CSAT 93%.Workspace
Earlier
Today
New urgent ticket, unassigned4m#4880 Matteo Romano: “Third email about my refund — escalate please”SLAUnreadSLA at risk: next reply14m#4851 Nadia Petrovic (urgent) — reply due 10:40 AMSLAUnreadSLA breached on Greta's ticket19m#4855 Emmett Clarke (high) — next reply was due 10:05 AMSLAUnreadJonas Lindqvist replied33m#4812 “If the original box ever turns up, should I refuse it or send it back?”ReplyUnread