Search tickets, customers, articles

Rule 01 of 8On

Route by topic

Pip reads new tickets and sends them to the right group with a topic tag.

01WhenTrigger

Runs once per event, in rule order.

02IfConditions
Tickets match
— one condition is enough
03ThenActions, in order
  1. 1
  2. 2

Test run · Tue, Oct 20, 10:24 AM · nothing was changed

Tickets created today

3 of 8 would match

  1. #4880Third email about my refund — escalate please · Matteo RomanoTagged “return”, routed to Orders & Returns
  2. #4879Is express shipping available to Texas? · Olu BankoleSkipped: live chat is routed by Pip hand-off
  3. #4878Sleeping pad won't hold air · Ben OkoroTagged “product-defect”, routed to Product & Warranty
  4. #4877Suggestion: wide sizes for the Cairn Low · Daniel AchebeSkipped: live chat is routed by Pip hand-off
  5. #4876Loyalty points didn't apply · Rosa DelgadoSkipped: live chat is routed by Pip hand-off
  6. #4875Order NP-21201 still processing after 3 days · Felix WagnerSkipped: live chat is routed by Pip hand-off
  7. #4874Duplicate charge refund — still pending? · Leila NasserTagged “refund”, routed to Orders & Returns
  8. #4873Gift wrap option? · Zainab MusaSkipped: live chat is routed by Pip hand-off