Search tickets, customers, articles

Rule 05 of 8On

Urgent words to the top

Mentions of a trip date, a gift deadline or “third email” raise priority.

01WhenTrigger

Runs once per event, in rule order.

02IfConditions
Tickets match
— one condition is enough
03ThenActions, in order
  1. 1
  2. 2

Test run · Tue, Oct 20, 10:24 AM · nothing was changed

Open tickets: subject and opening message

3 of 17 would match

  1. #4880Third email about my refund — escalate please · Matteo RomanoMatched “third email”, “escalate”: priority Urgent, lead notified
  2. #4879Is express shipping available to Texas? · Olu BankoleNo trigger words
  3. #4878Sleeping pad won't hold air · Ben OkoroMatched “trip on”: priority Urgent, lead notified
  4. #4877Suggestion: wide sizes for the Cairn Low · Daniel AchebeNo trigger words
  5. #4876Loyalty points didn't apply · Rosa DelgadoNo trigger words
  6. #4875Order NP-21201 still processing after 3 days · Felix WagnerNo trigger words
  7. #4874Duplicate charge refund — still pending? · Leila NasserNo trigger words
  8. #4872Card declined three times at checkout · Tomás RibeiroNo trigger words
  9. #4869Exchange shipped the wrong size again · Samir KhouryNo trigger words
  10. #4867Boots arrived — left boot squeaks · Jack MorrowNo trigger words
  11. #4864Public post: “still waiting on my order” · Harper QuinnNo trigger words
  12. #4860Resoling service for Cairn boots? · Keiko TanakaNo trigger words
  13. #4855Ridgeline 2P zipper split on the door · Emmett ClarkeNo trigger words
  14. #4851Birthday gift must arrive by Thursday · Nadia PetrovicMatched “birthday”, “gift”: priority Urgent, lead notified
  15. #4845Any update on my jacket repair? · Wren HalvorsenNo trigger words
  16. #4834Return received but no refund yet · Matteo RomanoNo trigger words
  17. #4812Tent order NP-20931 hasn't moved since Oct 9 · Jonas LindqvistNo trigger words